The service is designed to ensure business continuity for critical workloads while reducing the operational burden on customer IT teams.

In Scope
VMware vSphere (ESXi, vCenter)
VMware vSAN
VMware Cloud Foundation (VCF) (if applicable)
VMware NSX (if applicable and in scope)
On‑premises, private cloud, and hybrid environments

Performance & Availability Management

Monitoring of CPU, memory, storage, and network performance
Review and validation of HA / DRS configurations and behavior
Analysis of VM‑level performance issues
Identification and mitigation of resource bottlenecks

Patch & Lifecycle Management

Monitoring of ESXi and vCenter patch levels
Firmware and version compatibility checks
Planned maintenance and upgrade management (advisory / operational)
Lifecycle and end‑of‑support risk reporting

Virtual Machine (VM) Operations

VM lifecycle management (create, modify, delete)
Snapshot management and governance
VM resource change requests and operational tasks
Coordination with OS and application support teams

Security & Access Control

VMware role‑based access and permission management
Management interface security reviews
Assessment of infrastructure‑level security risks

Incident Management & Troubleshooting

Analysis of virtualization layer incidents and alerts
Support for performance, availability, and access issues
Root cause analysis (RCA) support

Documentation & Optimization

Maintenance of environment documentation
Technical knowledge transfer
Continuous improvement and optimization recommendations

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