This service can be delivered as part of Managed Services or as a stand‑alone service, depending on customer requirements.

In Scope
Web Servers
File Server (File sharing services)
Print Server
RDP / Remote Desktop Services (Session Host, Gateway, etc.)
DNS-DHCP Servers
Windows‑Linux based Supported service applications
Similar infrastructure and platform services (as defined in scope and contract)

Performance & Capacity Management

Monitoring of application‑specific performance metrics
Resource usage analysis (CPU, memory, disk, sessions, connections)
Concurrent user and connection monitoring
Identification of performance bottlenecks and improvement recommendations

Security & Access Management

Review and management of application access permissions
Management of file shares, folder permissions, printers, and RDP access
Basic application‑level security configuration checks
Review of application and access logs

Operations & Incident Handling

Analysis of application‑related incidents and service interruptions
Response to service outages, access problems, and performance degradation

Incident classification and escalation support

Coordination with OS, virtualization, and infrastructure teams

Backup & Continuity Coordination

Validation of application data alignment with backup processes
Support during restore and service recovery activities
(Detailed backup management is provided as a separate service.)

Documentation & Continuous Improvement

Maintenance of application configuration and operational documentation
Knowledge transfer and operational record keeping
Continuous improvement and optimization recommendations

Ready to get started?

Contact our team to discuss your managed service requirements.

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