The 24/7 Monitoring Service provides continuous, round‑the‑clock monitoring of IT infrastructure using Zabbix as the core monitoring platform and PagerDuty for incident management and escalation.
Infrastructure components such as servers, network devices, databases, applications, and services are monitored through Zabbix using agent‑based and agentless data collection methods. System metrics, service availability, and predefined threshold breaches are tracked in real time.
Detected events and alerts are automatically forwarded to PagerDuty, where incidents are created, prioritized, and escalated according to defined on‑call schedules and escalation policies. This approach ensures that critical incidents are identified immediately and routed to the appropriate support teams without delay.